This is a how-to course for people who want to be more effective at creating climates of trust, building relationships, and dealing with conflict — at work, at home, or within oneself. Many personal and business relationships become adversarial simply through a lack of relationship-building skills. This workshop provides practical experience with five skills that are essential for building successful collaborative relationships.
The course has its roots in a Hewlett Foundation/State of California pilot project designed to teach collaborative skills in adversarial settings. Several follow-up research studies documented the dramatic long-term results. Conflict was reduced by 85%, trust increased by 70%, defensiveness reduced by 50%, and participants were 45% more effective at getting their interests met in conflict.
Participants will be shown how their often unconscious emotional needs in the areas of inclusion, control, and openness impact their effectiveness when building relationships and dealing with conflict. This is skill-building to develop relationships for long-term mutual success. The material will be of immediate use to individuals as well as people in interpersonal and work relationships such as couples, families, team leaders and members, and employers and employees.