a former judge who has mediated more than 1,500 disputes, is the author of Radical Collaboration: Five Essential Skills to Reduce Defensiveness and Build Successful Relationships. He is on the faculty of the International Management Program at the Stockholm School of Economics.
This is a how-to course for people who want to be more effective at creating climates of trust, building relationships, and dealing with conflict — at work, at home, or within oneself. Many personal and business relationships become adversarial simply through a lack of relationship-building skills. This workshop provides practical experience with five skills that are essential for building successful collaborative relationships.